- Custom Jewelry Items
- All personalized or monogrammed items
- Sale Items
- Gift cards
- Returning package as "Return to Sender"'
Our goal and top priority is customer satisfaction however custom items are made to order therefore can not be returned. We will accept any returns due to errors on our behave. You must contact us within 7 days of delivery of the item. We will use the tracking number to verify the delivery date. Upon confirmation, we will pay for return shipping, send the corrected piece, or provide a full refund. Please do not send back your item without contacting us first. We are not responsible for lost or returning items due to unauthorized returns.
Please make sure your name or word is spelled correctly. Each piece is made to order therefore cannot be resold due to misspellings or errors.
Every package we send has a shipping tracking number. We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it at no additional cost to you.
The tracking number is our proof of delivery. If we can't confirm delivery through this tracking number, your package will be considered lost and we will send you a replacement of your order at no cost to you. If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier. This guarantee does not cover replacement of items damaged by incorrect handling or carelessness.
Packages returned to us because of an incorrect or incomplete address have the following three options:
1. We can resend the package with an additional shipping charge; we will not ship for free. We must collect payment before we resend the package. If we don't hear back from you, we will follow option 2 below.
2. We can issue a refund for your order less a 20% restocking fee.
We are not responsible for "rejected or "return to sender" packages. In this case, packages will be forfeited unless the customer pays for reshipment.