A: Orders ships within 48-72 hours. Some products may require additional production time; it will be noted on the product listing.
Q: How much is shipping?
A: We offer free shipping using USPS 1st First Mail. Expedited shipping is additional for an additional cost.
A: We ship through USPS, FedEx, and UPS. We chose the courier based on weight and pricing.
A: We accept the following credit cards: American Express, Visa, MasterCard and Discover through our secure Shopify payment system. You can also pay using PayPal secure system; a PayPal account is NOT required. Credit cards must have a US billing address. We do not accept checks, cash (COD), or money orders.
Q: Do you charge tax?
A: Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state as our headquarters, North Carolina, USA.
A: Enter the promotional code at checkout to receive your discount.
Q: How do I change or cancel my order after it's been placed?
A: Please contact us as soon as possible if you need to change or cancel an order containing custom items providing all order information. We will try our best to change or cancel the order however once production begins it can't be canceled. You are able to change or cancel non-custom items if the items haven't already been processed and/or shipped. Orders already processed and/or shipped can not be modified or canceled. Please wait for confirmation email of cancellation. Cancellations or modifications are not guaranteed unless confirmed by email.
A: After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address and contact us immediately if there are any mistakes. Therefore, it is important to provide us with a valid email address. If you didn’t receive a confirmation email, please check your spam box. To ensure that our emails do not go to your spam/junk folder, add email@example.com to your email address list. If you still don't see your confirmation email contact us at firstname.lastname@example.org.
A: Look for a specific item. We are able to make some additional products. Simply email us your idea at email@example.com for a quote.
Q: What type of metal do you sell?
A: Depending on your product selection, the jewelry comes in:
- Sterling Silver and Sterling Silver Plated
- Rhodium and Rhodium
- Solid Gold: 14k, 18k, 24k - Yellow Gold, Rose Gold, White Gold or Platinum
- Gold Plated*: 14k, 18k, 24k - Yellow Gold, Rose Gold, and White Gold
- Base Metal - such a brass. This is for fashion jewelry (aka costume jewelry)
*Plated jewelry means the item is made out of a base metal such as brass or sterling silver then coated with a fine metal (14k, 18k, 24k gold). This method gives you the finish of fine metal without the high price.
Q: I need to return my item, can I just send it back?
A: No. All sales are final. No exchanges. No refunds.
To learn more please visit our policy pages. Thanks!