FAQs

Shipping

Q: How long does it take for my order to ship?
A: Orders ships within 48-72 hours. Some products may require additional production time; it will be noted on the product listing.

Q: How much is shipping?
A: We offer free shipping using USPS 1st First Mail. Expedited shipping is additional for an additional cost.
Q: What shipping method do you offer?
A: We offer shipping through USPS, FedEx, and UPS.

Payment
Q: What type of payment do you accept?
A: We accept the following credit cards: American Express, Visa, MasterCard and Discover through our secure Shopify payment system.
You can also pay using PayPal secure system; a PayPal account is NOT required. Credit cards must have a US billing address.
We do not accept checks, cash or money orders. 


Q: Do you charge tax?
A: Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state as our headquarters, North Carolina, USA.

Q: How do I use a promotional code?
A: Enter the promotional code at checkout to receive your discount.


Placing orders

Q: How do I change or cancel my order after it's been placed?
A: Please contact us as soon as possible if you need to change or cancel an order containing custom items providing all order information. We will try our best to change or cancel the order however once production begins it can't be canceled. You are able to change or cancel non-custom items if the items haven't already been processed and/or shipped. Orders already processed and/or shipped can not be modified or canceled. Please wait for confirmation email of cancellation. Cancellations or modifications are not guaranteed unless confirmed by email. 

Q: Why I didn't get a confirmation / shipping email?
A: After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address and contact us immediately if there are any mistakes. Therefore, it is important to provide us with a valid email address. If you didn’t receive a confirmation email, please check your spam box. To ensure that our emails do not go to your spam/junk folder, add info@syrcstyle.com to your email address list. If you still don't see your confirmation email contact us at info@syrcstyle.com.

Q: I have a special request, what should I do?
A: Look for a specific item. We are able to make some additional products. Simply email us your idea at info@syrcstyle.com for a quote.

Our products
Q: What type of metal do you sell?
A: Depending on your product selection, the jewelry comes in:
~Sterling Silver
~Rhodium Plated Sterling Silver,
~14K White Gold Plated Sterling Silver
 
~14K Yellow Gold Plated Sterling Silver
~14K Rose Gold Plated Sterling Silver
~10K White Gold 
~10K Yellow Gold 
~10K Rose Gold 
~14K White Gold 
~14K Yellow Gold 
~14K Rose Gold 
    Returns

    Q: I need to return my item, can I just send it back?
    A: No. Several types of goods are exempt from being returned:
    - Custom Jewelry Items
    - All personalized or monogrammed items
    - Sale Items
    - Gift cards
    - Returning package as "Return to Sender"

    Find out more about our Ordering PolicyUSA Shipping Policy, and Return Policy.